Peabody Trust – Case Study
A tale of 101 transitions
In late 2020 Peabody Trust invited Parking Control Management (UK) Ltd (PCM) to tender for Parking Management services across their entire estate portfolio.
This project would involve a significant amount of organising as the portfolio was very mixed with some small schemes and others up to 500+units. Not only that but Peabody required a bespoke approach for each individual scheme.
PCM were awarded the business and one month later, in January 2021, the work of transitioning 101 sites began.
Parking Control Management UK Ltd. (PCM) have been providing parking enforcement for Peabody for a number of years, however since January 2021 they took over 100 sites from an existing company.
PCM have successfully mobilised these sites within the agreed timescale, despite some unavoidable delays on our part.
Throughout the mobilisation period, PCM have kept us up to date with each scheme, and if any problems arose, they were quickly resolved.
The communication has been very clear and consistent, and Rob and his team have been thoroughly responsive, helpful and knowledgeable throughout.
Taking on a large-scale project where the parking was previously poorly managed is no easy feat and I’m pleased with how quickly PCM have set up and begun parking enforcement.
PCM have demonstrated how they are able to quickly and efficiently set up parking enforcement across Peabody, and I am looking forward to a long lasting partnership with them going forward.
Sarah Gayle
SCM and Contracts Manager – Peabody Estates
Site mobilisation
In the first instance an Implementation Schedule was agreed with Peabody. Once agreed, our account management team inspected each scheme to consult with the Peabody Neighbourhood Manager to discuss which parking systems to put into place and to learn what has or hasn’t worked on the scheme before.
Site sign-off
Peabody were provided with full parking terms and conditions, proofs of the enforcement signage, draft versions of resident communication and permit instructions and confirmation of the implementation and enforcement dates.
On approval
As each site is approved, we moved into signage production and resident communication. Each scheme was individually audited by the IPC (our trade body) to ensure legal compliance.
PCM then activated and commenced enforcing the parking terms and conditions to the pre agreed mobilisation scheme.
Resident parking
Our permit management team arranged for each resident to receive their annual renewal permits, hand-delivered to each address by our scheme implementation scheme or through an application process. As part of our auditing process, we take body cam footage of each envelope being delivered. Residents who arrived after the scheme implementation process, request pro-rata priced permits from our online permit system.
Visitor parking
The Peabody contract is a very mixed portfolio, hence each of the 101 sites came with different requirements. The majority of schemes manage visitor parking using either scratch cards, or our virtual visitor parking app (VVP), all managed through the PCM permit management or operations teams.
Exemptions
If PCM are advised of busy ‘moving-in’ days, we instruct our operatives to avoid the estate over that period. These exemption days respect the fact that removals vehicles often displace resident vehicles from their allocated parking spaces and as such it would be unfair of us to actively patrol the development over these periods.
In some instances staff and contractor vehicle permits are managed using our Virtual Business Permit app’ (VBP). When this isn’t the case, a call to one of our account management team allows Peabody Managers to arrange ad-hoc temporary parking exemptions.
Ad-hoc requirements
The PCM Account Management team are available to arrange additional services including: line marking, advice on optimal space utilisation, as well as bespoke signage (printed on 100% recyclable ACM) and abandoned vehicle removal services.
Summary
Sarah Gayle our primary contact at Peabody received the following comment from a resident:
“PCM have brought order to a once chaotic car park”.
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